Kayla Specht

Kayla Specht is an experienced IT professional currently serving as a Desktop Support Specialist III at Charles River Analytics since November 2020, where responsibilities include leading desktop support for Tier 2/3 troubleshooting and proficiently managing Office 365 and macOS administration. Prior to this role, Kayla held various positions at Digital Federal Credit Union, including Application Support Analyst I and Service Desk Technician, gaining expertise in supporting major applications and help desk operations. Earlier career experiences include roles as a Sales and Service Specialist at United Bank and a Sales Associate at Sclamo Home Furnishings. Kayla holds a Bachelor of Science in Information Technology from the University of Massachusetts Lowell and a Bachelor of Business Administration in Management from Worcester State University, complemented by an Associate of Science in Business Administration from Mount Wachusett Community College.