Charles Taylor
Alexandru Vlasceanu is an accomplished IT professional with extensive experience in service desk operations and team management. Currently, as the Group IT Delivery Team Lead at Charles Taylor since August 2022, Alexandru oversees the Assistance Service Desk team, ensuring adherence to service levels, efficient scheduling, and effective management of customer escalations. Previously, Alexandru held the position of Group IT Senior Delivery Analyst at Charles Taylor, delivering exceptional first-line IT support. Prior roles include Senior Service Desk Analyst at HCL Technologies, providing IT support for SSE Energy, and Service Desk Analyst at NHS, where performance metrics improved significantly. Alexandru began the career as an IT Support Technician at DIGI-SOFT, focusing on client relations and business process optimization. Academically, Alexandru holds a Bachelor's Degree in History and a Master's Degree in Ecology and Environmental Protection, alongside a Bachelor's Degree in Political Sciences and International Relations.
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Charles Taylor
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Charles Taylor provides an unrivalled and growing range of insurance services, claims and technology solutions across the globe, with a specialism in complex situations requiring distinctive technical expertise and technology. We aim to build long-term client relationships spanning multiple value-creating solutions, and to consistently delight our clients with the quality and responsiveness of our people and delivery. We have 3,000+ experts based around the globe in more than 120 locations spread across 30 countries in the UK & Europe, the Americas, Asia Pacific, the Middle East and Africa. Visit our website for more information.