Charlotte Regional Visitors Authority
Benjamin J. Butler is currently employed as a Desktop Support Specialist at Charlotte Regional Visitors Authority since April 2022, focusing on end-user support, onboarding, troubleshooting, and systems maintenance. Previously, Benjamin served as a Desktop Support Analyst at both RL Canning and Honeywell from June 2021 to April 2022, and held the role of Assistant Merchandising Manager at Charlotte Regional Visitors Authority from January 2018 to June 2021, where outstanding customer service resulted in consistently high NPS scores. Prior positions include Assistant Store Manager roles at Dollar Tree Stores and Family Dollar, where exceptional customer service and operational oversight contributed to significant revenue growth. Benjamin holds a Google IT Support Professional Certificate from Merit America and attended South Piedmont Community College and Wingate University.
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Charlotte Regional Visitors Authority
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With an organization-wide vision of Southern hospitality and world-class customer service, the Charlotte Regional Visitors Authority (CRVA) seeks to ensure that the visitors and events that come to the area have a positive experience. Our responsibilities include destination marketing through Visit Charlotte and management of Charlotte’s public assembly facilities which include Bojangles' Coliseum, Charlotte Convention Center, NASCAR Hall of Fame, Ovens Auditorium and Time Warner Cable Arena.