Charlotte Poirson

Charlotte Poirson is an experienced Account Director at ChatLabs since September 2024, previously serving as an Account Manager at YOOBIC from October 2019 to October 2024, where Charlotte managed a diverse retail client portfolio generating $1M ARR across eight countries. Expertise includes building strong relationships with stakeholders at all levels, achieving a 97% contract renewal rate, and driving upsell growth. Charlotte also has a background in client success management, as well as experience in customer relationship management and client experience at Cartier, contributing to sales growth through proactive clienteling programs. Educational qualifications include a Bachelor of Business Administration with a double major in Management and Marketing from HEC Montréal, complemented by international study experiences.