The Customer Experience and Communication team at CHEC Grupo EPM is dedicated to enhancing customer satisfaction by effectively communicating with users and addressing their needs. This team develops strategies to foster positive relationships with customers, ensures seamless communication of services, and gathers feedback to continuously improve the delivery of essential public utility services in the Caldas and Risaralda regions. They play a crucial role in promoting customer engagement and ensuring that the company meets the expectations of its service users.