Kelley Cutforth

Kelley Cutforth serves as the Vice President of Customer Service at Chegg Inc., where responsibilities include setting customer support strategy, developing leadership across multiple functions, and applying a data-centric approach for continuous improvement. Prior experience at Cisco includes roles such as Director of Customer Service and Senior Manager of Customer Service Operations, and earlier positions involved financial planning and analysis, including orchestrating a $50B planning process and implementing financial reporting transformations. Additional roles at NETSCOUT, Electronic Arts, and Santa Clara University contributed expertise in financial analysis, forecasting, and operational support. Kelley Cutforth holds an MBA in Business Administration from Santa Clara University and a BS in Hotel and Resort Management from California State University, Chico.