Chewy
Jonathan Herpers is an experienced professional in customer service analytics and business development, currently serving as the Associate Director of Customer Service Analytics at Chewy since October 2022. Prior to this role, Jonathan held the position of Director of Business Development at Michaels Stores for a brief period in 2022. Jonathan's extensive background includes significant experience at 7-Eleven in various roles such as Manager of Merchandising Intelligence, Manager of Business Development & 7-Ventures, and Senior Projects Analyst. Earlier positions include Financial/Business Analyst at Graco Oilfield Services, Merchandise Analyst at Tuesday Morning, and several roles in financial analysis at Tandy Brands Accessories, Inc., Energy Transfer Technologies, Ltd., and Simmons Comprehensive Research Center. Jonathan possesses a Bachelor of Arts in Economics from Emory University, obtained between 2007 and 2010.
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Chewy
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Chewy is an American online retailer of pet food and other pet-related products based in Dania Beach, Florida. Launched in 2011, Chewy offered the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping their wide selection of products of more than 45,000 items (including their Private brands and prescription Rx food and Rx medication products), which they offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer. Their commitment to customer service is the core of their brand, and customers love them for it. They “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. They make pet parenting easy with their convenient Autoship subscription program—which allows their customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. As an e-commerce company, product innovation drives their operations, and their team is constantly striving to find new and better ways to improve the customers’ experience. From an easy to navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, they are transforming the way pet parents shop. They are also growing — fast. No longer a young pup, they are proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of diverse team members, responsible for driving their latest innovations and customer experiences.