Adam Aikens

Adam Aikens is a seasoned professional with extensive experience in customer experience and insights, currently serving as a Senior Customer Experience Specialist at CHG Healthcare since May 2023, where Adam spearheads company-wide NPS programs to enhance customer loyalty. Prior to this role, Adam spent over 21 years at eBay Inc., culminating as a Senior Manager in Customer Insights, where a global CX improvement program was established to address over 2,300 customer pain points. Adam's expertise also includes developing a holistic customer satisfaction index and leading initiatives that significantly boosted CSAT scores, achieving a +90% index improvement by the end of 2019. With a foundation in business management from Utah Valley University, Adam has earned a Lean Six Sigma Black Belt and has driven multiple initiatives that improved efficiency and customer satisfaction across various levels of the organization.