Marcello Ciozzani

Marcello Ciozzani, CCXP, serves as the Global Customer Experience Head at Chiesi Group since November 2016, overseeing a team and leading international task forces focused on customer journey mapping and technology platform adoption. Previously, Marcello held the position of Corporate Business Knowledge Manager in Special Care, managing products related to kidney and liver transplantation, neonatology, and cystic fibrosis while leading strategic initiatives. Prior experience includes roles at Genactis as a Senior Market Analyst and Market Research Executive, and Roche Pharmaceuticals as a Business Analyst. Education credentials include a Master in Customer Experience Management from 24ORE Business School and a Master in International Management from Northeastern University.