Clinical Solutions Manager

About the Role

We are seeking an individual with clinical or other direct service experience in public behavioral health systems who is passionate about technology and the ways it can be used to drive efficiencies and access to coordinated care in these systems.  You will leverage your clinical and public health expertise to inform the design and development of technology solutions for public and behavioral health systems across several medium to large sized projects.  You will also play a key role in supporting the sales team, contributing your subject matter knowledge to guide conversations about customer needs and project scope.  

What You’ll Do:

• Customer Engagement and Relationship Building: Establish and cultivate strong long-term relationships with customers and their stakeholders to develop a deep understanding of, and responsiveness to, the customer’s needs and expectations.  Foster ongoing collaboration, ensuring high levels of satisfaction and successful partnership outcomes.
• Translating Customer Needs Into Technology Opportunities: Collaborate closely with public health and behavioral health customers to understand their workflows, challenges, and needs. Use these insights to ensure our products are aligned with customer requirements and deliver meaningful outcomes.
• Product Design and Development: Serve as a liaison between the customer and the internal product design and development teams. Utilizing subject matter expertise and knowledge of client and stakeholder needs, consult with product and design on features, functionality, and user experience to achieve crucial project milestones.
• Change Management & Technology Adoption: Support customers in managing change and adopting new technology solutions. Collaborate with program management and customer success on strategies to facilitate smooth transitions, enhance user adoption, and ensure customers maximize the benefits of our products.
• Thought Leadership: Act as a thought leader within the company, providing guidance on the use of technology in public healthcare systems. Contribute to strategic discussions, offer insights on industry trends, and represent the company at industry events and conferences.
• Pre-Sales Support: Assist the sales team in the pre-sales process by demonstrating the value of our solutions, addressing customer concerns, and providing subject matter expertise during sales presentations and discussions.
• Product Alignment and Improvement: Continuously assess and evaluate the performance of our products in the market, gathering feedback from customers to drive ongoing improvements and ensure alignment with customer needs.

The Experience You’ll Need:

• Minimum of 8 years of experience providing clinical or other direct services in behavioral health programs within the public system.
• Strong understanding of broader public health systems at county and/or state levels.
• Demonstrated involvement in technology related initiatives or projects focused on the tracking of program data/outcomes, facilitation of client journey through services, workflow improvements, or other relevant topics with a public behavioral health system.    
• Proven experience in a customer-facing role, with the ability to build and maintain strong relationships.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
• Flexibility and adaptability to navigate changing priorities, requirements, and constraints in a dynamic and fast-paced start-up environment.
• Ability to travel as needed to meet with customers and attend industry events.

Nice-to-have skills:

• Experience in clinical program management, implementation, or administration within a public behavioral health system.
• Proficiency in technology and software solutions relevant to the behavioral health industry, such as electronic health record (EHR) systems, telehealth platforms, data analytics tools, and mobile applications.
• Knowledge of relevant regulatory frameworks, such as HIPAA (Health Insurance Portability and Accountability Act), to ensure compliance when developing technology solutions for the public behavioral health sector.

Why You’ll Love Working with Us:

• Engage with an exciting, fast-growing, and diverse group of coworkers dedicated to improving lives by breaking down technology barriers.
• Work in a culturally rich environment that values diversity and inclusivity, ensuring a welcoming and supportive atmosphere for all employees
• Full medical, dental, vision and life insurance benefits
• 401K matching
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun company events and outings
• Chorus is an equal opportunity employer with a commitment to diversity and inclusion

The anticipated base salary for this position is $145,000 to $160,000

The base salary offered is determined by several factors, including but not limited to the applicant's qualifications, relevant experience, specific skills, level of education, certifications or professional licenses, and geographic location where the job will be performed. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any bonus, equity, or benefits.

Total compensation package also includes performance bonus and stock options. Final compensation will vary based on experience and various other factors.

Chorus Innovations values diversity as a core principle of the work we do and the communities we serve.  We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.

Disability Accommodation for Applicants to Chorus Innovations

At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants.

If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process.

Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations.

To request accommodations or discuss your needs further, please contact careers@joinchorus.com. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made.

Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.