Scott Bury

Scott Bury is an experienced Customer Success Manager currently at CIENCE since July 2023. Previously, Scott served as the Head of Retention and Expansion at Contractor Independence Marketing, focusing on client success through the development of independent, passive assets. In earlier roles, Scott held positions including Head of Customer Success at Samaritan, where collaboration with stakeholders aimed to support unhoused community members, and Customer Success Manager at Everyday Speech, providing social skills resources for diverse learning professionals. Scott has a solid background in customer support and technical roles, with significant experience in management and process improvement at Crossover for Work, as well as technical support roles at Applied Software Inc and ZeniMax Online Studios. Throughout Scott's career, there has been a consistent emphasis on increasing retention, improving operational efficiency, and fostering strong client relationships.