Cisco
Eric Knipp is Senior Vice President and General Manager of Cisco's Customer Experience (CX) Americas division, managing the most extensive region for CX, generating more than $8.9 billion in yearly revenue. His leadership encompasses 17 countries across 6 sectors, including the U.S. Public Sector, Global Enterprise Segment, U.S. Service Provider, U.S. Commercial, Canada, and Latin America. The organization comprises professional and support services, architecture, delivery, and customer success teams who, in collaboration with partners, provide business solutions across the customer lifecycle, enhancing the speed of achieving value and returns from their technology investments.
Previously, Eric served as Vice President of Solutions Engineering for Cisco’s Global Specialists organization where he led the Engineering community as well as the alignment and interlock between Global Specialists and Cisco’s Business Entity leaders, X-Architecture efforts, and Global Competitive team. Before that role, Eric was Vice President of Systems Engineering in the Americas—the largest systems engineering team within Cisco—working closely with Sales leadership to develop Cisco’s technology go-to-market and ensure customer and partner satisfaction. In that role, he also partnered with Cisco’s Customer Experience (CX) organization to bring innovative solutions and offers to market.
Throughout his 21-year tenure with Cisco, Eric has held numerous positions focused on engineering and architectural development. Beyond his core mission, he is passionate about evolving the networking industry and his Cisco teams through innovation by unlocking the value of programmability and integrating the network into the modern application development and DevOps frameworks.
Before joining Cisco, Eric held several industry roles with companies such as AT&T and Nortel, where he focused on providing advanced architectural guidance to senior IT leadership in the areas of network architecture, global telephony design, and security.
Eric earned a Master of Business Administration degree from Indiana University and holds a Cisco Certified Internetworking Expert (CCIE) certification. He has served as a contributing author to multiple publications focused on network design, security, and unified communications, and has been formally recognized as a distinguished speaker at numerous events including Cisco Live.
Eric resides in Raleigh, North Carolina with his family and enjoys many activities such as hunting, skiing, weightlifting, biking, and martial arts.
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Cisco
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Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers. Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of their DNA is creating long-lasting customer partnerships, working together to identify their customers' needs and provide solutions that fuel their success. They have preserved this keen focus on solving business challenges since their founding. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.