Cisco
Lavanya Gopalakrishnan is a seasoned professional with extensive experience at Cisco since February 2003, currently serving as Vice President of Global Customer Success Specialists and previously holding roles such as Vice President of CX Strategy, Planning and Operations, Senior Director, and Director of Customer Experience. Lavanya has a strong background in professional services delivery for global enterprise and service provider customers, as well as leadership in strategy and operations for a large global services organization. Prior roles include managing technical commodity operations with significant budget oversight and working as an Interconnect Technology Engineer at Ciena, along with a senior engineering position at Nortel. Lavanya holds a Master of Science in Industrial Engineering from Binghamton University and two degrees from the Birla Institute of Technology and Science, Pilani: a Bachelor of Engineering in Mechanical Engineering and a Master of Science in Biology/Biological Sciences.
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Cisco
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Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers. Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of their DNA is creating long-lasting customer partnerships, working together to identify their customers' needs and provide solutions that fuel their success. They have preserved this keen focus on solving business challenges since their founding. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.