Cisco
Thimaya Subaiya is SVP of Customer Experience Solutions, Marketing & Acceleration at Cisco. He leads a global team tasked with developing, delivering, and marketing the Customer Experience architecture and solutions that help customers accelerate business outcomes and enable our partners to expand that value to customers.
Before joining Cisco, Subaiya was Chief Operating Officer, Customer Success at Salesforce. As COO, he was responsible for customer adoption and experience, product alignment, support, renewals, and P&L management and played a pivotal role in driving customer retention and growth. Previously, Subaiya was SVP, Global Marketing & Operations, where he drove market leadership, business planning & strategy, demand generation, strategic events and global growth across marketing.
Subaiya has led innovation and go-to-market strategies for over 15 years in the enterprise software industry. Prior to joining Salesforce, Subaiya spent 7 years at Oracle, where he held leadership positions in Business Planning & Strategy and was responsible for global planning and strategy for the Oracle Direct division. He has also worked in business development at Global Information Solutions and as a director at Vishwagram Marketing.
Subaiya holds an MBA from the ENPC School of International Management in Paris.
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Cisco
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Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers. Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of their DNA is creating long-lasting customer partnerships, working together to identify their customers' needs and provide solutions that fuel their success. They have preserved this keen focus on solving business challenges since their founding. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.