CitiPower and Powercor
Adam Nason is an experienced leader in customer experience and performance improvement, currently serving as the Head of Customer Experience at CitiPower and Powercor since August 2014. In this role, Adam leads a team focused on executing the 2020-2026 Customer Strategy while enhancing customer insights and project delivery. Prior experience includes managing over 100 team members in customer connections and requests, as well as spearheading performance improvement initiatives within the WorldCLASS program. Adam's earlier career includes significant roles at EY, where expertise in business improvement and customer advisory practices was developed. This background is supported by advanced education from Stanford Graduate School of Business and Melbourne Business School, along with a Bachelor's Degree in Commerce from Deakin University.
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CitiPower and Powercor
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CitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers while also enabling the renewable generation essential to transition to a clean energy future. Our networks play an important role in the energy supply chain by providing reliable, safe and affordable electricity supplies. This involves a lot of innovation in managing the increasingly complex and sophisticated system behind it. Our electricity networks are a crucial gateway to a clean energy future. Connections with renewable energy generators bring clean energy to industrial, commercial and residential customers. As more customers choose solar, batteries, electric vehicles or smart appliances, our networks are enabling new ways to generate, store, share and use power. Overlay this with the fact that our networks traverse some of Victoria’s highest bushfire risk areas and regions at risk from the impacts of climate change. We support customer choice while also keeping communities safe and maintaining system security and network stability. Our team of professionals in network strategy and planning, asset management, major projects, field operations, and IT are at the forefront of addressing these challenges. Join us today. Be a part of an industry leader that shapes the future for energy.