Jake Ly

Jake Ly is a Quality Risk Analyst at City & Guilds since May 2022, following a tenure at Barclays UK from October 2016 to April 2022 as a Customer Outcome Leader, where responsibilities included quality assurance, coaching, process implementation, and stakeholder management. Prior experience at Barclays as an SC Case Manager involved managing FOS Summary File Requests, ensuring adherence to service level agreements. Earlier experience includes a role as a Clerical Officer at NHS, managing confidential patient records and outpatient clinic receptions across various specialties. Jake Ly holds a Bachelor's degree in Economics for Business from Leeds Beckett University, completed in 2013, and was educated at Allerton Grange School from 2003 to 2010.