Front Of House Coordinator

A BIT ABOUT US

HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery of accessible financial advice and empower better financial futures for more Australians.

Our solutions include Australia’s best platform HUB24, leading SMSF software Class, and myprosperity’s innovative client portal technology.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

The role

We are looking for a proactive and friendly Front of House Coordinator to manage guest relations and oversee the front desk operations at our HUB24 Group Head Office. In this role, you will handle catering and client meeting room booking requests, while also taking on daily administrative tasks.

If you are skilled at creating a welcoming environment and adept at juggling various responsibilities, we would love to hear from you!

This role is based in our Sydney office 5 days per week.

Key responsibilities:

• Greet and welcome clients, visitors, and employees with a friendly attitude.
• Book and manage scheduling for client-facing meeting rooms.
• Ensure meeting rooms are set up daily with necessary equipment and amenities.
• Organise boardroom events and catering according to stakeholder preferences.
• Provide basic AV support for client-facing meeting rooms.
• Maintain a neat and organised reception area and ensure cleanliness of client-facing spaces.
• Follow visitor security protocols and assign access passes as needed.
• Sort and notify recipients of mail, packages, and deliveries; book couriers as required.
• Assist with organising Sydney mid-year and Christmas staff parties, and participate in the local events/social committee.
• Undertake emergency warden and first aid training, provide administrative assistance including expense reconciliation and travel bookings, and partner with the Sydney office management team.

Key requirements

• Excellent organisational and time management skills.
• A welcoming smile and genuine enjoyment in working with customers, as you are the face of our business.
• Great personal presentation to ensure a memorable and positive experience for guests.
• Ability to maintain confidentiality and discretion with clients, staff, and executives.
• Effective communication with a diverse range of people, and the ability to build rapport easily.
• Attention to detail in performing role requirements.
• Ability to work independently or as part of a team, taking initiative when needed.
• Competence in MS Office, Adobe, and internet applications, including calendar management.
• Experience in supporting meeting hosts to create a positive experience for all attendees including ordering catering.
• Commitment to achieving the company’s values and organisational behaviours.