Pspo Justin Nicolett

Justin Nicolett has a diverse work experience in product management and business analysis. Justin is currently working as a Senior Product Manager - Plans & Payments at ClassPass. In this role, they are responsible for managing and overseeing the plans and payments aspects of the company's product.

Prior to joining ClassPass, Justin worked at Ally Bank for three years. As a Senior Product Manager, they led a scrum team and managed direct reports. Justin successfully redesigned the mobile dashboard, resulting in an improved user experience and reduced customer impact during service outages. Justin also collaborated with UX and stakeholders to develop requirements for personalization, customization, and cross-selling opportunities. In their previous role as a Product Manager at Ally Bank, Justin was responsible for overseeing key features such as ACH transfers, Zelle, and debit card controls. Justin implemented significant improvements to the debit card controls feature, saving the company $7 million annually in operational overhead.

Before their time at Ally Bank, Justin worked as an Associate Product Manager on a contract basis at TEKsystems. In this role, they led a scrum project to develop a new application and single sign-on solution for a large number of users in the state of Michigan. Justin also maintained product roadmaps, collaborated with stakeholders to gather business requirements, and worked with the UX team to create prototypes and wireframes.

Earlier in their career, Justin worked as a Business Analyst at RoundPoint Mortgage Servicing Corporation. Justin served as the product owner for a custom CRM system and successfully implemented a lead score algorithm, which increased sales opportunities. Justin also played a key role in designing MicroStrategy KPI dashboards that improved application intake efficiency for the loss mitigation team.

Overall, Justin Nicolett has demonstrated strong leadership, problem-solving, and collaboration skills throughout their career in product management and business analysis.

Justin Nicolett, PSPO, completed their education history starting from 2005 to 2009 at Masuk High School. Justin then pursued a Bachelor of Science degree in Marketing and Accounting from the University of North Carolina Wilmington, from 2009 to 2013. In January 2019, they obtained the Professional Scrum Product Owner (PSPO) certification from Scrum.org.