Kristina Glasnovic

Kristina Glasnovic is a skilled Customer Success Manager with extensive experience in e-commerce optimization, currently working at Clerk.io since October 2023, focusing on Swedish and Norwegian webshops and customer journeys. Prior to Clerk.io, Kristina held a similar role at Hello Retail from April 2022 to October 2023, enhancing customer journey personalization for e-commerce managers in Scandinavia. From July 2019 to April 2022, Kristina served as an Account Executive at Salesforce, assisting Norwegian clients in improving their Sales, Marketing, and Customer Service processes. An earlier tenure at IBM spanned almost a decade, with various roles including Account Manager focused on large enterprise accounts in Sweden and Sales Specialist for IBM Security Systems across the Nordic and Benelux regions. Kristina's foundational experience includes customer service at Kraft Foods. Educational qualifications encompass certifications from Salesforce, IBM Global Business School, and degrees in HRM from National College of Ireland and Technological University Dublin, as well as a diploma in Hospitality Management from the Institute Hotelier Cesar Ritz.