ClickMechanic
Emily Dowthwaite is an experienced customer service professional with a strong background in managing front-of-house operations and delivering high-quality service in various roles. Currently serving as a Customer Service Associate at ClickMechanic since June 2021, Emily provides assistance to customers and mechanics across multiple communication channels. Previously, Emily held positions such as Reception Manager at Shell, overseeing reception functions in high-rise buildings, and Visitor Experience Manager at Mitie, where responsibilities included managing visitor and security processes. Additionally, Emily has experience as a Loss Prevention Investigator at both Victoria's Secret and John Lewis Partnership. Education was completed at St Edmunds Secondary Girls School and Westwood College.