CNP Tech Support - CDMX

Who we are?

There’s a fintech revolution underway in Mexico, and Clip is leading the way!

Clip is the leading platform for digital payments and financial solutions. We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.

Being part of Clip will make you proud. You will work in what you are passionate about within a talented community, in a safe space where you can be your best self and where growth means constant learning.

The Role

We are looking for a CH Agent - Card Not Present  to be part of this amazing and fast – growing fintech, the support analyst will be responsible for ensuring support to Merchants and Customer Happiness Area, provide support and solve advanced problems (second level) for Merchants about card-not-present products. S/he must have excellent communication and collaboration with the first level (Customer happiness agents) and the third level (Responsible for CNP products) all for the benefit of the use and growth of CNP products.

 S/he should thrive in a culture of decisions based on analytics, be able to step-back and communicate both the strategic and immediate implications on priorities. This candidate must have advanced knowledge about the products and solutions that we have for card not present.

What will I be doing?

• Ensuring second level Support to Customer Happiness Area.

• Follow and document support processes to address incidents and problems of the operation.

• Contacting customers with technical problems installing or operating Card Not Present Products.

• Testing applications made by developers of the team that verify certain aspects on phones and tablets iOS and Android.

• Generate a knowledge center with specifications and keep it updated.

• Constantly conduct of CNP products. Alert failures or opportunities.

• Getting the majority the Merchants who start the CNP product installation process to complete it.

Ideal Candidate 

• Bachelor’s degree in Information Technology.

• 1+ years IT Support, Service desk, Customer Service

• Good knowledge in programming

• Knowledge of Card Not Present products.

• Experience in technical support

• Knowledge in Salesforce

Clip was born with the genuine idea of financial inclusion and this has been our way of living ever since.

In Clip, we are committed to a diverse and inclusive workplace. Clip does not discriminate on any basis of origin, gender identity, sexual orientation, race, disability, age or other legal status. Clip is an equal opportunity employer.

If you are unstoppable, creative and have the skills we need, we want to hear from you!