Karthi Narayanan

Karthi Narayanan is a seasoned professional with extensive experience in technical support operations and escalation management, currently serving as a Senior Manager and Regional Leader at Cloudera since May 2020. With a demonstrated history at Dell EMC from December 2009 to December 2019, Karthi held multiple roles including Manager of Critical Incident Management, where responsibilities included leading cross-functional teams across the Asia Pacific, Japan, and Korea regions, managing escalations, and ensuring customer satisfaction. Prior experience also includes roles at CA Technologies and Hewlett Packard Enterprise, where Karthi focused on backup and recovery management and provided technical support for Microsoft. Karthi holds an MBA in Information Technology from the Indian Institute of Management Tiruchirappalli, and a BS in Information Technology from Sikkim Manipal University.