Nigel Caruana

Nigel Caruana currently serves as a Billing Executive at Cloudways, where responsibilities include managing customer billing inquiries, identifying non-legitimate customers, handling disputes, and communicating customer feedback for product enhancement. Prior to this role, Nigel worked as a Content Specialist at CX Fort, focusing on optimizing automated conversation systems, and as a Shift Leader at Arringo, overseeing employee duties and reporting absences. Experience also includes a position as a Workforce Coordinator at Centrecom, managing workload forecasts and leave approvals, as well as a Team Leader for the AirMalta Project, ensuring adherence to service levels and conducting performance reviews. Nigel began the professional journey as a Contact Centre Agent for the Air Malta Project, gaining skills in customer interaction and quality improvement. Educational qualifications include a degree in Web Authoring from ICE Malta and studies in Business Management at the University of Malta.