CLX
Mark Packiyanathan is a seasoned executive with extensive experience in the retail and financial sectors. Currently serving as Managing Director for CLX Australia since June 2018, Mark leads initiatives that enhance retail returns through innovative customer experiences, partnering with major retailers like Coles and Walmart. Prior to this role, Mark held various pivotal positions, including Board Chair at MiLife-Victoria, where focus was on supporting individuals with disabilities, and Senior Manager of Customer & Innovation at Coles, where successful management of a multi-million dollar POS system upgrade occurred. Mark's background also includes significant contributions at ANZ and GE, showcasing a strong foundation in business improvement, quality assurance, and financial operations. Mark holds an MBA from Deakin University and a Bachelor of Commerce from Monash University.
CLX
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We are CLX, the leading international specialist consultancy assisting forward thinking organisations transform and excel through the delivery of enhanced, efficient and effective customer experiences. Through our collective experience, spanning businesses and retailers across international markets, we have a proven track record of delivering transformative change for our customers. We are known for our hands-on approach, from development to implementation, delivering on budget, on time, and to the highest of standards every time. Our approach is simple, taking a holistic view of data, balanced with customer experience, customer feedback and trend predictions modelling. Our approach supports data-driven growth that is measurable and trackable. We At CLX, we pride ourselves in accelerating growth, building long-lasting partnerships, helping our clients flourish, driving superior performance, and realising their customers' positive experiences.