CNG Holdings, Inc.
Chad Richards has extensive experience in operations and quality assurance, currently serving as the Director of Enterprise Quality Assurance & Customer Advocacy Programs at CNG Holdings, Inc. since June 2010. In this multi-faceted role, Chad oversees key areas such as Asset Protection, Customer Advocacy, Quality Assurance, and Speech Analytics, managing teams across the United States, Jamaica, and Mexico. Previous positions held at CNG include Sr. Operations Manager and Asset Protection- Investigations Manager, where Chad led corporate investigations and managed teams focused on fraud prevention. Earlier experience at Tom Raper, Inc. includes serving as Business Office Manager.
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CNG Holdings, Inc.
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers. Our mission is to help and educate our customers while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve. Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families. CNG Holdings Inc. core values ultimately define how we treat our customers and each other. We are: • Inclusive: We are committed to creating environments that make all people feel welcomed, supported and valued; giving people the respect that is due them; being human and recognizing the humanity in others. • Accountable: We do what we say we’re going to do. We take ownership for the quality of our individual work but also take pride in what we deliver as a team. We operate with honesty and integrity. • Transparent: Share information. Share mistakes. Share victories. Trust is built through transparency. • Focused: Work with a sense of urgency on the critical few. Everyone is responsible to own their focus area, so we deliver on the collective results through flowless execution. We’re empowered to make decisions which benefit the health of the company. We demonstrate our commitment to being customer-centric by placing our customer at the center of all our communications, not ourselves.