CogentHub
Avinash Vasa currently serves as the Chief Executive Officer of CogentHub, a company specializing in outsourced customer service solutions since September 2016. Prior to this role, Avinash held the position of Executive Director at TechShu.com, focusing on general management and strategy from August 2013 to December 2016. Avinash's extensive experience includes significant roles such as Director and Vice President at Limtex Infotech Ltd from June 2009 to December 2016, Committee Chair for the NASSCOM BPM Council, and Executive Director at Teleus Pty Ltd. Avinash's career began at Wipro, where notable responsibilities were undertaken from December 2004 to December 2006. Avinash holds a Bachelor of Commerce degree from the University of Calcutta, completed between 2004 and 2006.
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CogentHub
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We are a company which is into contact centre services with delivery centres based out of the United Kingdom & Asia. As a company, we are ISO 9001, ISO 27001 & ISO 27701 certified and we operate on a 24/7 basis. We are also fully compliant to GDPR guidelines. At CogentHub we deliver an entire spectrum of BPM services in verticals such as Finance & Accounting, Telecoms & Utilities, Retail Management, Healthcare, Hospitality, Personal Care, e-Commerce amongst others. These services are voice (inbound and outbound sales, customer services, technical support, lead generation, appointment setting and Helpdesk) and non-voice (email & chat support, social media support, accounting, database management, data entry, transcription and claims procurement) delivered. Our main USP is that that our call centre is technology-enabled. The technology deployed helps agents follow complicated or easy conversational processes, whether they are verifying a customer’s identity, processing an order, providing feedback to a customer or collecting details from the customer. With few clicks of the mouse, agents play pre-recorded voice files in an accent and/or language requested by the client, securely collect data, 100% compliant, and much more. No matter what task, especially those that are repetitive and require compliance, the agents will execute these more quickly and securely. CogentHub is an active member with NASSCOM & TiE and works with respective agencies to help IT & ITeS community worldwide.