Cognigy
Sara Almeida's work experience includes:
- Engineering Enablement Specialist at Cognigy, where they work with the VP Engineering to create a supportive working environment for the engineering team. Sara coaches managers and teammates with best practices.
- Agile Coach at Cognigy, where they supported the implementation of the agile methodology within the organization.
- Project Manager/Scrum Master at Fashion Digital, where they facilitated communication and implemented agile practices. Sara also developed innovative projects to enhance user experience and organizational culture.
- Business Development Intern at Metalshub, where they managed the Brazilian and Portuguese market, handled lead generation and customer support, and contributed to content creation and usability testing.
- Coffee Shop/Waitress at Campus Point Café, where they learned time management, pressure handling, and general multitasking skills.
- Telemarketing Assistant at CONTACT, where they developed customer support, sales, and communication skills and quickly progressed within the company.
- Vendedora/Seller at Danau Bar, where they gained experience in sales strategies, customer service, and business management. Sara was promoted to business manager, handling supplier contact, stock management, and profit management.
Sara Almeida's education history is as follows:
From 2014 to 2016, Sara attended Faculdade de Psicologia da Universidade de Lisboa, where they obtained a Degree in Psychology.
In 2017 and 2018, they completed an Internship in Clinical Psychology at Faculdade de Psicologia da Universidade de Lisboa.
In the same period, from 2016 to 2018, Sara pursued a Master's degree at Faculdade de Psicologia da Universidade de Lisboa, specializing in Clinical Psychology with a focus on Cognitive Behavioral Therapy (CBT).
Prior to their studies at the university, from 2012 to 2014, Sara attended Instituto Politécnico de Santarém, where they obtained a Degree in Sports Psychology.
Additionally, Sara has pursued further certifications and courses. In 2016, they completed a course in Psicologia das Vendas (Sales Psychology) and Marketing e Psicologia (Psychology) at Sales Master Class - Michael São Lázaro.
Sara has also obtained various certifications, including "Body Language Essentials for the Working Professional" from LinkedIn in April 2023, "Certified Date Coach" from Hart Coaching Academy - Date Coach Certification Program in January 2023, "Workshop Agile Project Management with Scrum" from EDIT. - Disruptive Digital Education in 2022, and "Conversation Design Course" from Cognigy in September 2021.
Sara also holds certifications such as "Professional Scrum Master I (PSM I)" from Scrum.org in February 2021, "Empathy and Emotional Intelligence at Work" from the University of California, Berkeley in June 2020, and "Rhetoric: The Art of Persuasive Writing and Public Speaking" from Harvard University in June 2020.
Furthermore, they obtained the "Master Micro Expressões & Introdução à Detecção da Mentira/Master Micro Expressions and Lie Detection" certification from Emotional Business Academy in June 2017.
Sara completed an "English Intensive Course - B level" at Oxford School - Instituto de Línguas in August 2016 and a "Curso de Formação Profissional de Qualificação para a Empregabilidade/Professional Training, Qualification for Employability" from Adepe in April 2012.
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Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.