Ivona Solzdanovska

Ivona Solzdanovska is an experienced professional in sales operations and customer support, currently serving as a Sales Operations Analyst and Research Team Lead at Cognism since June 2022, following a role as a Sales Operations Researcher. Prior experience includes positions as a Customer Support Agent at Proton | Privacy by Default, where Ivona focused on technical support and customer satisfaction, and as a Customer Service Sales Representative at iStyle DOO, promoting Apple products. Additional roles include Sales and Marketing Specialist at Rimeks Farm DOOEL and Commercial Agent at Metro Medikal DOO, where responsibilities involved client communication, supply and demand forecasting, and documentation preparation. Educational qualifications include a degree in Business Administration and Management from MIT University, Skopje, and a UX Professional certification from AcademyOfUX.