Coles Group
Karen Sue serves as the Head of Workplace Experience and Support at Coles Group since September 2022, overseeing technology customer services across various sectors including corporate and retail. Prior experience includes roles at AGL Australia, where responsibilities included managing Employee Technologies and Technology Operations, as well as leading IT Service Management and ITIL processes. Additional experience encompasses positions at Transurban, Mondelēz International, TelstraClear, and Mastercard, focusing on service delivery, end-user experience, and incident management across diverse technology environments. Karen Sue's educational background includes a short course in Cybersecurity Risk and Strategy from RMIT University and completion of the Prosci Certification Program.
Coles Group
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Coles Group Limited is an Australia-based company that operates predominantly in the retail industry. The Company sells various products, including fresh food, groceries, household goods, liquor, fuel and financial services through its store network and online platforms. The Company operates through three divisions: Coles Supermarkets, Coles Liquor and Coles Convenience. Coles Supermarkets comprises the Coles supermarkets store network, the Coles Online supermarket offering and Coles Financial Services. Coles Liquor operates a range of liquor retailing formats encompassing three brands, such as Liquorland, First Choice Liquor and Vintage Cellars, as well as an online liquor retailing business. Coles Convenience segment sells shell fuels and a range of products, such as groceries, snacks, drinks, gas bottles, firewood, and Shell oils and lubricants. Coles Liquor also operates a network of 88 hotels under the Spirit Hotels brand, predominantly located in Queensland.