Coles Group
Lain Duong is a skilled professional with extensive experience in user experience design and service management. Currently serving as Crew Design Lead at Coles Group, Lain has held various titles including Service Design Manager and Senior Service Designer. Previous roles at organizations such as ME Bank, Tabcorp, and Google demonstrate a strong commitment to enhancing user-centric practices and operational improvements. Lain's expertise encompasses discovery research, user testing, journey mapping, and stakeholder management, supported by a solid educational background in psychology and business from the University of Western Australia and the University of Sydney. Lain also founded Grit Center, developing a web-app for clinicians to enhance patient self-management, and contributed to advisory projects at Ernst & Young focusing on risk management in financial services.
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Coles Group
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Coles Group Limited is an Australia-based company that operates predominantly in the retail industry. The Company sells various products, including fresh food, groceries, household goods, liquor, fuel and financial services through its store network and online platforms. The Company operates through three divisions: Coles Supermarkets, Coles Liquor and Coles Convenience. Coles Supermarkets comprises the Coles supermarkets store network, the Coles Online supermarket offering and Coles Financial Services. Coles Liquor operates a range of liquor retailing formats encompassing three brands, such as Liquorland, First Choice Liquor and Vintage Cellars, as well as an online liquor retailing business. Coles Convenience segment sells shell fuels and a range of products, such as groceries, snacks, drinks, gas bottles, firewood, and Shell oils and lubricants. Coles Liquor also operates a network of 88 hotels under the Spirit Hotels brand, predominantly located in Queensland.