Rushda Shethwala

Rushda Shethwala is a dedicated professional with extensive experience in IT support and analysis, currently serving as a Service Desk Analyst at the College of American Pathologists since August 2022. Rushda has also taken on roles as an Analyst at Tik N Trade and a Shopify Expert & Social Media Manager at Maahir Farms, where responsibilities include the design, development, and management of a Shopify store and active engagement in social media marketing. Previous experience includes serving as a Service Desk Analyst at RL Canning and as a Chat/Webs Lead and IT Help Desk Analyst at Blue Cross and Blue Shield, where Rushda achieved high user satisfaction ratings and first call resolution rates. Additionally, Rushda has contributed to educational initiatives as a JAVA Mentor for First Tech Challenge Team #18183 and as a Java Programming Tutor at Northeastern Illinois University. Rushda holds a Bachelor's degree in Computer Science with Management from Northeastern Illinois University, earned in 2019.