Comcast
Tom Karinshak serves as Executive Vice President and Chief Customer Experience Officer for Comcast Cable. In this role, he oversees all of the company’s customer experience operations, including Comcast’s Net Promoter System (NPS) functions, to ensure we are delivering a simple, consistent and excellent customer service experience each and every time. As part of his role, he leads all call center operations including phone, chat and social media agents, focusing our digital and technical teams on implementing innovative and new technologies to meet and exceed our customers’ needs and expectations.
Tom joined Comcast in 2010 and has more than 25 years of leadership experience with multi-service providers and leading consumer brands. Before joining Comcast, Tom served as Managing Director and Customer Experience Director for Barclay’s Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Tom was at AOL, where he held a variety of senior leadership roles across the marketing and operations departments.
He also served on active duty with the U.S. Army for over six years as a Combat Engineer Captain. Tom holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.
Outside of work, service to the community and to supporting fellow veterans and their families remain a priority for Tom. He currently serves on the Board of Trustees for Peirce College in Philadelphia, an institution dedicated to providing opportunities for individuals who might not otherwise have access to higher education; and as the Secretary of the Board for Cancer Care Connection in Delaware, an organization helping families navigate the path forward after diagnosis. Tom is also a founding member and executive champion of the Veteran’s Network at Comcast. In 2018, Tom was honored by the Philadelphia Business Journal with the Veteran of Influence Award for serving our country and now making a difference in the business community.
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Comcast
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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most. They are a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. Xfinity delivers the best entertainment to customers via X1, Flex and Stream. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe's leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights. 23 million customers in six countries get brilliant TV, broadband and mobile from Sky. Additional business lines include Comcast Ventures, Comcast Technology Solutions, and Comcast Spectator. Comcast Ventures combines the resources of a global media and technology leader; the expertise of a leading venture fund; and the technical insight, scale, and experience of a strategic investor. Comcast Technology Solutions exists to provide the technologies businesses need in order to provide all these wonderful choices. Lastly, their Comcast Spectator segment is a national leader in the world of sports and entertainment with a portfolio of various professional sport franchises.