Brian Brookshaw is an experienced professional in knowledge management and quality assurance, currently serving as the Manager of Knowledge Management & Quality Assurance at the Commission for Complaints for Telecom-television Services since February 2022. Prior roles include Knowledge Manager at eSentire, where responsibilities encompassed the implementation of knowledge management strategies, leading KCS initiatives, and enhancing tools for knowledge integration. Previous experience includes positions at Economical Insurance, Symantec, OpenText, BlackBerry, Novell, and SHL Systemhouse/EDS, showcasing a diverse background in technical support, process improvement, and project management across various industries. Brian Brookshaw holds an Honours Bachelor of Arts in Applied Studies, Economics from the University of Waterloo.
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Commission for Complaints for Telecom-television Services (CCTS-CPRST)
We are Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. Let’s talk solutions! Nous sommes l’organisme canadien national et indépendant consacré à résoudre les plaintes des consommateurs relatives aux services de télécommunications et de télévision équitablement et gratuitement. Parlons solutions!