Marco Lanoue has extensive experience in various managerial roles within the telecom-television industry. Currently serving as the Director of Customer Relations and Investigations at the Commission for Complaints for Telecom-television Services, Marco oversees the efficient operations of the Investigations department. Prior to this role, Marco worked at Bell as Manager of Reporting & Analytics and Manager of Quality Assurance, where Marco was responsible for creating performance measurement methodologies, implementing action plans, and managing quality assurance processes. Throughout their career, Marco has demonstrated strong leadership skills and a commitment to ensuring operational efficiency and customer satisfaction.
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Commission for Complaints for Telecom-television Services (CCTS-CPRST)
We are Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. Let’s talk solutions! Nous sommes l’organisme canadien national et indépendant consacré à résoudre les plaintes des consommateurs relatives aux services de télécommunications et de télévision équitablement et gratuitement. Parlons solutions!