Cai Thomas

Cai Thomas is an accomplished professional in customer success and account management with a diverse background in driving post-sale revenue and building high-performance teams. Currently serving as the Customer Success Director at Complexio and a CS Mentor at Stackd, Cai previously held key leadership roles at CybSafe, where responsibilities included expanding enterprise partnerships and managing customer success operations during geographical expansion. Prior experience includes a Global Account Management Lead role at Tessian, where strategic initiatives for customer engagement and retention were implemented across multiple regions, alongside roles in partnerships, technology consulting, and sales operations. Cai holds a Bachelor's Degree in Business Administration and Management from the University of Bath.