Comviva
Anurag Roy is an accomplished Customer Success Manager at Comviva since September 2023, focusing on Blue Marble Retail and implementing customer success frameworks while enhancing CSAT and NPS. Previously, Anurag served as Lead Business Architect at BT Group for a brief period in mid-2023, managing the design and delivery of PEGA-based digital transformation projects. Anurag’s experience also includes a role as Lead Consultant at Virtusa, where responsibilities involved designing and implementing digital transformation initiatives for BT Enterprise. Earlier positions include Lead Data Analyst at Tech Mahindra, leading a team for the successful migration of customer accounts and improving pre-live customer complaints, and Senior Software Engineer, managing data treatment and compliance projects. Anurag holds a Master’s Degree in Telecom and Software Engineering from the Birla Institute of Technology and Science, Pilani.
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Comviva
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Comviva, formerly Bharti Telesoft, provides integrated VAS solutions for mobile operators in emerging markets. Comviva has deployed solutions for over 100 mobile operator customers in over 80 countries worldwide. With an extensive portfolio that integrates easily into the operator’s business environment and includes mobile music, mobilemoney and recharge, and messaging applications, Comviva’s solutions reach one in three mobile users in the emerging markets of Asia, Africa and the Middle East. Investors in the company are the Bharti Group, one of India’s leading business groups, Sequoia Capital, a leading Venture Capital business, and Cisco, the world’s leading provider of network equipment and management for the Internet.