CONNECT Denmark
Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting and resolving mobile network tower-related issues. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support, achieving a remarkable 96.7% success rate in resolving technical issues through problem identification and research. Michael's experience also includes serving as a Data Research Analyst at Webhelp, where data analysis and insights from client interactions were utilized to enhance customer service. Educationally, Michael is pursuing a Full Stack Web Development degree at 4Geeks Academy and holds an Associate’s degree in Cinematography and Film/Video Production from SAE Institute, along with an ABMA Computing and Information System Certificate from Speciss College.
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CONNECT Denmark
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CONNECT Denmark helps startups and SMEs to grow. They are a non-profit association that exists to create better opportunities for companies in the Danish ecosystem to grow and become successful on their further journey. For 20 years, they have helped over 2,500 Danish companies - startups and ambitious SMEs - e.g. Endomondo, Podio, Dinero, Lendino, Trustpilot and Queue-it.