Connectbase
Heidi Juarez is a seasoned professional with over 25 years of experience in Account Management, Implementations, Customer Success, and Customer Experience. Currently serving as the VP of Transformation at Connectbase since December 2023, Heidi has previously held the position of VP of Customer Experience at MasterStream, an industry leader in complex quoting automation within the telecom ecosystem. With a strong background at MasterStream ERP, Heidi's roles included VP of Customer Experience, Director of Customer Success, and Account Supervisor, contributing to the success of Salestream Software's SaaS solutions. Additionally, prior experience as an Implementation Specialist at Salestream Software further underscores Heidi's expertise and dedication to improving customer interactions throughout the service lifecycle.
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Connectbase
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Connectbase is a B2B SaaS Go To Market platform for the connectivity industry. Launched in 2015, Connectbase is a VC funded high growth SaaS company based outside of Boston, and operating globally. The Connected World, the core platform of Connectbase drives growth for our clients by increasing visibility to the market, managing location and driving engagement as the system of record for where connectivity providers connect and pass by in the commercial market. Founded by Ben Edmond, Connectbase is one of the nations fastest growing vertical SaaS companies.