Jon Finstad

Jon Finstad is an experienced technology professional with a diverse background in network operations, technical support, and IT consulting. Currently, Jon works as a Network Operations Center Technician at Connection, focusing on artificial intelligence and large language model research and development. Prior experience includes roles such as Senior Help Desk Technician and Freelance Information Technology Consultant, where Jon provided multi-level technical support and assisted a small MSP client with system integrations. Notable positions at companies like SAPPI Fine Paper Limited and WEX involved leading projects to upgrade employee technology solutions. Jon has also held various technical roles in different industries, demonstrating a strong commitment to improving IT operations and customer support. Educational credentials include studies at St. Petersburg College and Carnegie Mellon University's College of Engineering.