Tim Dugan

Tim Dugan is an experienced professional in contact administration and dialer operations, currently serving as the Manager of Contact Administration at ConServe since February 2014. Dugan's responsibilities include coordinating with IT and Operations for implementing new contact technologies and optimizing call center performance. Prior to ConServe, Dugan held various positions such as Dialer Operations Manager at Advanced Data Mining Solutions, where predictive dialer services were provided, and Dialer Manager at P&B Capital Group, overseeing teams in dual locations. As Director of Operations at Elite Recovery Services, Dugan managed extensive departmental operations and strategies for a significant debt portfolio. Dugan's career also includes a management role at Account Solutions Group and an AVP position at Key Bank, where regional collection departments were overseen. Dugan holds an Associate of Occupational Studies Degree in Information Technology with a focus on Computer Networking Systems from ITT Technical Institute.