Consumer Reports
Sue Melfi is a seasoned professional in customer support and service delivery with extensive experience across various organizations. Currently, as the Director of Member Support at Consumer Reports, Sue Melfi oversees a distributed call center team of 90 agents, focusing on enhancing customer support strategy and member experience. Previously, as Vice President of Technical Support at Datto, Inc., Sue Melfi led a 150-member global support team, managing a $6M budget and driving significant improvements in customer experience amid rapid growth. At Makerbot Industries, Sue Melfi was instrumental in establishing a scalable support function during the company's expansion. Additionally, during a decade at Instinet Corporation, Sue Melfi contributed to substantial growth in service delivery and problem resolution. Sue Melfi holds a Bachelor of Science degree from Buffalo State University.
This person is not in the org chart
This person is not in any teams
Consumer Reports
3 followers
We are an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. We do it by fighting to put consumers’ needs first in the marketplace and by empowering them with the trusted knowledge they depend on to make better, more informed choices. Our objective is simple: for all employees to feel supported so that they’re set up for success.