Isabelle Hervouet

Isabelle Hervouet has a diverse work experience spanning over several companies.

Isabelle most recently worked at Contentsquare starting in 2022 as the WW VP Customer Experience.

Before that, from 2020 to 2022, they held the position of Head of Marketing, Digital, and Customer Experience at Corsair International.

From 2016 to 2020, they were the Europe Director of Digital, Acquisition & Customer Engagement at Unibail-Rodamco-Westfield, where they played an integral role in defining and implementing the B to C relationship strategy and multichannel customer acquisition policy.

Prior to that, from 2014 to 2016, Isabelle served as the VP Digital, Sales, Communication, Innovation & Customer Experience at ING Bank France.

From 2004 to 2014, they worked at Bouygues Telecom in various roles, including Director of Digitalization and Omnicanality, Digital Strategy, Mobile, Crosschannel and Innovation Manager, Customer and Families Marketing Manager, and Loyalty Program Manager.

Before joining Bouygues Telecom, they worked at NOOS/Numéricable as a Customer Marketing Manager from 2001 to 2004.

Their early career includes roles at Wanadoo, where they served as the Wanadoo loyalty manager and BtoC/BtoB Pricing Product Manager from 1994 to 2001. During their time at Wanadoo, they defined and implemented customer loyalty policies and managed pricing and product strategies.

Overall, Isabelle Hervouet has extensive experience in customer experience, digital marketing, and customer engagement across a variety of industries.

Isabelle Hervouet completed their high school education at Lycée Dautet in La Rochelle from 1987 to 1990. There, they studied Physics and Mathematics and obtained their Bac C degree. Isabelle then went on to pursue further education at OMNES Education from 1991 to 1994, where they specialized in marketing and advertising and earned a Bac + 5 degree.