Nelly McCarthy

Nelly McCarthy has held various roles in the field of customer success and solutions expertise. Nelly first worked at AppCard, Inc., where they started as a Customer Success Manager in November 2014. In this role, they managed a portfolio of key accounts, monitored program usage to prevent client churn, and collaborated with clients to create custom campaigns. Nelly then became a Senior Customer Success Manager in April 2016, where they continued to cultivate profitable relationships with clients and educated them on the AppCard solution.

In April 2018, Nelly joined Contentsquare as an Onboarding Manager. Contentsquare is a user experience (UX) analytics and optimization platform that helps businesses understand user interactions. In this role, Nelly contributed to the computation of touch and mouse movements and transformed this knowledge into actions that increased engagement and conversion rates. Nelly held this position until December 2020.

Following their role as an Onboarding Manager, Nelly progressed within Contentsquare and became a Solutions Expert in December 2020. As a Solutions Expert, they provided expertise and support to clients in optimizing user experiences on their app, mobile, and website. In November 2021, they were promoted to Senior Solutions Expert, continuing their work in client solutions.

Currently, Nelly holds the position of Customer Success Manager at Contentsquare, a role they began in April 2023. In this position, they leverage their customer success and solutions expertise to support clients and ensure their success with the platform.

Overall, Nelly McCarthy has gained extensive experience in customer success management, solutions expertise, and onboarding within the tech industry, with a focus on optimizing user experiences and driving business growth.

Nelly McCarthy's education history begins in 2008 when they attended Siena College. Although the specific degree or field of study is not provided, it can be inferred that they enrolled in some form of program during that time. After two years, they transferred to SUNY New Paltz in 2010 and obtained a Bachelor's degree in Latin American Studies by 2012. In 2011, Nelly McCarthy spent a year studying Spanish Language and Literature at Universidad Espíritu Santo. Most recently, in 2020-2021, they attended General Assembly and completed a program in Javascript Development.