Continental General
Joel Richardson has extensive experience in quality assurance and business transformation, currently serving as a Quality Assurance Analyst at Continental General since December 2015. Prior roles at Continental General include Senior Analyst I in Rate Management and various positions as an Insurance Analyst. Previously, Joel Richardson worked at P.F. Chang's China Bistro Inc. for over 15 years, holding roles such as Key Manager and Trainer. Additional experience includes a brief tenure as an Associate Business Technology Analyst and an Information Technology Intern at Great American Insurance Group. Educational qualifications include a Bachelor of Business Administration in Computer Information Systems obtained from Texas State University.
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Continental General
Continental General’s mission is to assist our customers with managing the financial risks and challenges that come as they age. Our skills, resources, and infrastructure allow us to help them with insulating and enhancing retirement income and maneuvering caregiving options. Thus allowing us to responsibly be a part of the solution rather than the problem. Our team of long-term care industry experts, with headquarters in Austin, Texas, strives to build value through superior operating results. As we manage our current portfolio of business, we continue to pursue growth opportunities for expansion and economies of scale through strategic acquisitions, mergers, and reinsurance opportunities. Our family of insurance companies and strategic partners provide administrative services to approximately 125,000 Long-Term Care, Life, Annuity and Supplemental Health customers. We are dedicated to upholding the commitments we have made to provide excellent service to all our customers and serve the needs of our claimants and their families during difficult times.