Wesley O'Brien

Wesley OBrien is Chief Operating Officer of Continuum. He is responsible for establishing a global framework for success and improving service delivery across the board by building a culture of agent and team excellence.

Wesley has deep expertise in customer experience and customer service business operations around the globe – U.S., Central and South America, India, Philippines, and Japan. During his more than 25-year career in customer service, he has designed innovative and successful agent/supervisor programs and customer solutions that deliver a better customer experience while helping teams achieve the next level of success.

Wesley has direct experience across all major industries, including telecommunications, healthcare, eCommerce retail, and emerging digital (online) programs for banking and convenience services.

Wesley earned a bachelor's degree from the State University of New York at Binghamton.