Convergence Networks
Sima Panasky is an accomplished professional with extensive experience in customer success and operations management. Currently serving as the Customer Onboarding Team Leader at Convergence Networks since December 2020, Sima has previously held multiple roles at the company, including Senior Client Success Manager and Client Success Manager. At Case IQ, Sima significantly improved the Net Promoter Score through targeted training and product engagement strategies. Prior experience includes serving as the Asia Pacific regional lead for consumer services at SC Johnson, where Sima achieved substantial cost savings and service improvements, and as Assistant Operations Manager at Scicom (MSC) Bhd, managing a high-volume customer service team. Sima's educational background includes an MBA in Marketing from Universiti Putra Malaysia and a Bachelor's degree in Health Care Administration from Tehran University of Medical Sciences.
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Convergence Networks
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Convergence Networks is one of North America's leading Managed Services & Security Providers. We are focused on preparing our customers for the future that’s just around the bend: a complex environment in which users access data through multiple applications on multiple devices. The only way forward is an identity-driven security strategy, protecting your data wherever you venture. We’ve always thought security first, not security as an add-on. Our team works with you to build an integrated, consistent, and robust security posture centered around Microsoft’s industry-leading solutions. We attract incredibly capable people from across the globe who work with our customers as strategic partners to drive results in the uncharted territory of tomorrow’s technology landscape. At Convergence Networks, you’ll find a culture built on trust and autonomy. We’re a place for people who elevate those around them. How do you know you’ll go far here? You bring drive, accountability, and a passion for charting your course – together.