Convoso
Scott M. has a diverse work experience in various companies. Scott started as a Business Development Manager at Arthur Consulting Group in 2004 and held that position until 2012. Scott then moved on to BlackLine Systems, where they worked as an Account Manager from 2012 to 2015. In 2015, they joined ABI as a Manager of Client Success. After a year, they transitioned to Convoso, where they currently hold the position of Senior Customer Success Manager since 2017.
Scott M. holds an MBA with a focus on Marketing from Santa Clara University. Prior to that, they obtained a Bachelor of Science degree in Information Technology from San Jose State University. In terms of certifications, Scott is currently pursuing a Customer Success Management Certification (CCSM) Levels 1 - 5 from SuccessCOACHING. Scott also holds a Whatfix Implementation Expert certification from Whatfix (Quicko Technosoft Labs Pvt Ltd.) obtained in February 2018. Additionally, Scott has a Project Management Professional certification from the Project Management Institute, earned in October 2015, and a Customer Success Management certification from Gainsight, obtained in March 2014. Furthermore, they have achieved the Toastmasters Competent Communicator certification from Toastmasters International, although the specific time of completion is not provided.
Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.