Convoso
Thomas Scott has a diverse work experience spanning several companies. Thomas started their career at Intuit as a Service and Support Representative, where they provided excellent customer service and received high scores. Thomas also participated in training programs and assisted colleagues in understanding customer service and Intuit products.
After their time at Intuit, Thomas joined CallSource as an Account Manager and later became a Business Advisor. In these roles, they managed accounts and provided advisory services to clients.
Thomas then moved on to ExakTime, an Arcoro Product, where they worked as an Implementation Manager. Thomas successfully managed implementations for clients.
Later, Thomas joined Arcoro as the Manager of Implementation, where they led implementation projects.
Currently, Thomas is employed at Convoso as a Technical Account Manager. Thomas recently transitioned from the role of Technical Account Manager and now serves as the Lead Technical Account Manager.
Overall, Thomas has gathered extensive experience in customer service, account management, implementation management, and technical account management throughout their career.
Thomas Scott earned a Bachelor of Arts (B.A) degree in Sociology from UC Irvine in 2009.
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Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.