Cooperative Response Center (CRC)
Amy Bishop has extensive experience in member engagement and customer service, currently serving as a Member Engagement Specialist at Cooperative Response Center (CRC) since April 2000, where responsibilities include managing member satisfaction for over 175 accounts, processing incident reports, and conducting new member training. Prior to this role, Amy was a Store Manager at Contempo Casuals from April 1998 to April 1999, overseeing a team of 12 employees, ensuring quality customer service, and managing various administrative tasks. Amy holds an Associate's Degree in General Studies from Riverland Community College, completed between 2012 and 2015, and a High School Diploma from Austin High School, earned in 1993.
Cooperative Response Center (CRC)
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®. Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC. Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.