Cooperative Response Center (CRC)
Shawna Johnson, PHR, has a strong background in human resources, with experience in various leadership roles. Shawna is currently the Vice President of Human Resources at Cooperative Response Center (CRC), where they oversee the HR department. Prior to this, Shawna served as the Human Resources Director at CRC and at Skywood Recovery. Shawna also worked as an HR Manager at Interkal LLC and an Assistant Manager of HR at International Automotive Components. Shawna's early career includes roles as an HR Representative at Parker Hannifin and an HR Generalist at ASMO Manufacturing Inc. Throughout their career, Shawna has demonstrated expertise in recruitment, employee relations, training, and process improvement.
Shawna Johnson, PHR, has a strong educational background in the field of Human Resources Management/Personnel Administration. Shawna obtained a Master's Degree from Central Michigan University, where they studied from 2007 to 2014. Prior to that, Shawna completed their Bachelor's Degree in Business Professional Studies at Davenport University, from 2003 to 2006.
In addition to their academic achievements, Shawna has also obtained certifications to enhance their professional qualifications. Shawna holds a Professional in Human Resources (PHR) certification from the HR Certification Institute - HRCI, which they obtained in May 2019. Furthermore, they also possess a PHR Certification, although the details regarding the institution and the exact timing of its acquisition are not provided.
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Cooperative Response Center (CRC)
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®. Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC. Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.